Get help or information online here.
Otherwise, please get in touch with any questions. We’ll do our best to answer as quickly as we can.
- In emergencies, call our emergency helpline. The number is in your app, and in the folder in the car. It is 01422 292 099. This is staffed by volunteers 0700-2200 every day. They can help with advice, and with bookings, etc.
- As indicated above you can also call that number (01422 292 099) if having non-emergency, but immediate issues with a booking, a car, or after an accident.
For example, call the number if you are going to be late back, but can’t extend your booking in the app.
It is not a suitable number for joining, membership or business enquiries. - Also call that number (01422 292 099) after a breakdown to alert us, although actual help will be provided by the breakdown service whose number is in the car. The breakdown service is 24-hour. If you use the breakdown service overnight, please advise us as soon as possible the next day.
- Outwith 0700-2200 we are not staffed. But you can email out-of-hours@pod-caldervalley.co.uk for the quickest possible response as soon as someone is available.
- For operational enquiries that are not immediately urgent, e.g. about joining POD, or about cars, locations, and bookings, and for business enquiries, please email manager@pod-caldervalley.co.uk
- To book accessories, please email accessories@pod-caldervalley.co.uk
- To enquire about becoming a member of the Community Benefit Society — i.e. buying shares — contact secretary@pod-caldervalley.co.uk
- Membership matters may be directed to the Secretary as above, or if appropriate to the Chair at chair@pod-caldervalley.co.uk
- Any complaints, compliments, or feedback of that nature may be directed to the Manager or Chair as you feel appropriate, using the addresses above.