This was the first of our “tips for users” bulletins, which are emailed to all users.
We make edits and updates to these bulletins so they remain accurate and relevant. They then remain available here on our website.
POD is into its third month! During this time, you’ve told us about a few things that could benefit from being more clearly explained – so we’ve updated our “onboarding” sessions, and we’d like to share that experience.
1) The key-slot in the glove-box
When ending your hire, please put the little blue tag (pictured) in the slot, of the black box in the glove-box.
To be clear, the metal part of the key itself does not need to go in that slot.
| 2) Using the key to lock, during your hire We recommend you take the key with you whenever you are out of the car during your hire.It’s possible to lock/unlock the car, mid-booking, using the app. However, it’s easy to accidentally click the button that ends the booking, and this caught some people out. To avoid the risk of accidentally ending a booking, we ask you to always use the key except at the very start and end of your booking. 3) If the booking does go wrong If you do fall foul of a situation where your booking is ended accidentally (or by a bug in the system) then the first thing to try is simply make a new, immediate booking. If that fails, the emergency helpline may be able to help instead. 4) Add us to your contacts To reduce stress during any serious difficulties, we recommend you add some numbers and email addresses to your phone’s contacts. The AA breakdown service (24 hours): 0800 246 824 (Please don’t call a garage or other breakdown service. We are not able to reimburse you for repairs carried out without using our AA cover.) Our emergency line (0700-2200 hours): 01422 292099 (This is for things like being unable to get into the car at the start of your booking. Our volunteers can often start or end a booking remotely for you if the app is misbehaving, or help you if you are unavoidably delayed and unable to extend your booking because the car is already booked by someone else.) Our urgent email: urgent@pod-caldervalley.co.uk (For things you think we ought to know about a.s.a.p., or out-of-hours. Our volunteers and staff member can answer calls between 0700 & 2200. Outside these times we cannot be on call but members of the team will check this email as frequently as feasible.) |