This was the second “tips for users” bulletin, as emailed to all users.
We make edits and updates to these bulletins so they remain accurate and relevant. They then remain available here on our website.
1) Connecting at Salem
Some of you have experienced difficulties starting and ending bookings at Salem Mill.
Most of the time, it is a connectivity issue for the car. So even if your phone appears to have signal, the car may not.
If this happens to you please simply wait a few minutes and try again.
If you are ending your booking and are concerned about being over-charged, just drop us a line at urgent@pod-caldervalley.co.uk and let us know when you actually finished. We’ll make sure you are only billed for what you used.
If you find it won’t even let you lock the car, you can call the emergency helpline on 01422 292 099, because some scenarios allow us to lock the car remotely. But also rest assured that since the key is back in its slot in the glovebox, the car will lock itself very shortly afterwards.
 2) Salem MillThe team who look after Salem Mill have asked us to pass on two really important points for this space: |
| First, please never drive over the chain! It breaks easily. Please place it to the side when moving the car, and replace it afterwards. Secondly, please try to park as far forwards as possible, so that the camper van can use the space behind ours. There is now a new white line on the ground to guide you. 3) Updating expired bank cards We’re so sorry that this has been ongoing for a long time for some of you. The software we use had been misconfigured so that the essential controls to allow for this, were missing. There is now a “cancel” button in “My Usage” — click that and then “subscribe” again in order to add a different bank card. |
4) Going on bigger outings
| Don’t forget we have a roof box available that can easily be attached to the roof of the Corolla estate cars. Just drop a line to accessories@pod-caldervalley.co.uk to secure it along with your booking! Longer trips will also benefit from the automatic “day-rate” which is a cap at £50 (that therefore kicks in at 8 hours 40 minutes). For the avoidance of doubt, this also works if the hire is overnight, not just in the same day. 5) Connecting your phone if the system is full We’ve found that the red car has a limit of 5 phones that it can “remember”. The small cars have a limit of 8. If you attach and find that you can’t connect, it may offer you the option to delete an existing user. Feel free, they can simply reconnect later! We’ll also clear them periodically. An easy way to clear all data manually is to go to “setup” and use the “clear all user data” option. You are welcome to do this whenever you may need. 6) Data cables must be high quality We recommend using our cables, not your own charging lead, because Android Auto requires a really high capacity cable. We are aware that some of our cables were lost or broken recently, and we do attempt to replace them as swiftly as we can — please do continue to let us know if you notice this issue. Note also that in a Yaris, the left-hand USB-C socket is for data, the right-hand is for charging only and won’t connect to the screen. |